Frequently Asked Questions
The ins and outs of working with Strideline Promo
Strideline takes one of the simplest items - socks - and elevates them to one of the hottest custom items.
We are fun, hard working individuals with a passion for quality socks and outstanding service and have been perfecting the art of the sock for over 11 years.
Our founders, Jake and Riley, started selling colorful crew socks out of their car in 2009 at just 17 years old. Now, Stridelines are sold in over 5,000 stores nationwide, including at Nordstrom and Costco, and worn by top athletes - all because we deliver the Most Comfortable Sock On Earth with the freshest designs.
Our offerings don’t just end with the Most Comfortable Sock on Earth - we have a full product lineup to fulfill any of your sock needs. From print to knit, fuzzy to business, fundraisers to give-a-ways, everyday to athletic, sleek to wacky - we have the perfect pair for you!
Besides loving what we offer, we love what we do and what we stand for. We will bend over backwards to get you exactly what your client is looking for. From concept, to design, to delivery, we strive to make the process as streamlined as possible.
THE STRIDELINE STATS:
- 12 PAIR MINIMUM ON PRINTED SOCKS
- 120 PAIR MINIMUM ON FULL KNIT SOCKS
- FREE VIRTUAL MOCKUPS
- FREE QUALITY SAMPLES
- FREE AIR SHIPPING
- NO SETUP FEES
- 30 DAY STANDARD TURN TIME
- 17 DAY RUSH OPTIONS AVAILABLE
- CUSTOM PACKAGING AVAILABLE
WHAT IS THE TURNAROUND TIME AND SHIPPING POLICY?
Our standard turnaround time is 30 days from the date of the PO and art approval. We have a 17 day rush available on some of our products at a 20% rush charge - contact your rep to see if a 17 day rush is available on your order.
We cover all freight costs to a single shipping location. Any additional shipment locations are a flat rate of $44 per location.With our standard lead time of 30 days, we need the accurate shipping address(es) 2 weeks prior to the in hands date. For any rush order, we need the delivery address included in the PO.
WHAT IS THE SPEC SAMPLE POLICY?
We offer free quality samples on all of our socks.
- We no longer offer free spec samples on our printed socks. We can produce pre-production specs for a $40 nonrefundable deposit towards your full order. Pre-production specs can take up to 2-weeks to arrive.
- As knit socks are more labor intensive, we require a $200 nonrefundable deposit towards your order. Pre-production specs can take up to 2-weeks to arrive.
WHAT IS STRIDELINE'S SHIPPING POLICY?
We cover all freight costs to a single shipping location. Any additional shipment locations are a flat rate of $44 per location.With our standard lead time of 4 weeks, we need the accurate shipping address(es) 2 weeks prior to the in hands date. For any rush order, we need the delivery address included in the PO.
WHAT SIZE SHOULD I ORDER?
Our socks come standard in a unisex, one size fits most option. We’ve found it works with about 99% of all orders!
Sizing Available per Quality
Classic Printed: S, ML, XL
Economy Full Sub: S, ML, XL
Economy One Press: S, ML, XL
Premium Full Sub: ML (also known as Standard)
Business Printed: ML (also known as Standard)
Premium Knit: S, ML, XL
Classic Knit: S, ML, XL
Economy Knit: ML (also known as Standard)
Business Knit: ML (also known as Standard)
Baby: 0-12 months, 12-24 months
Fuzzy: ML (also known as Standard)
Embroidered: S, ML, XL
WHAT IS IN MY SOCK?
Proprietary blend of combed terry cotton, micro polyester and spandex that is sewn on terry machines, 144 point needle machines. Sweat-wicking and antimicrobial properties are added to the footbed. Double elastic to stay up on the calf. Micropoly features on foot to stay breathable.
Proprietary blend of combed terry cotton, micro polyester and spandex that is sewn on terry machines, 144 point needle machines. Sweat-wicking and antimicrobial properties are added to the footbed.
Terry cotton, micro polyester and elastic/spandex.
ONE PRESS/FULL SUB -
Micro polyester and elastic/spandex.
WHAT IS THE DIFFERENCE BETWEEN THE PREMIUM LINE AND CLASSIC LINE?
Both Premium and Classic come on 16 different base colors and have a 3x5 by 4.5 inch fully customizable design window with PMS matchingThe Premium is our signature sock, successfully marketed for over 8 years as The Most Comfortable Sock on Earth and sold at high end retailers like Nordstrom for $18/pair. It is made of a combed terry cotton and features a padded foot bed, air vents, compression calves, and Strideline branding across the heel strap. If your client wants the best sock on the market, this is it! The Classic Line is made of the same high quality combed cotton as the Premium line, but lowers cost by using less material, sacrificing a bit of durability and The Most Comfortable Sock on Earth wow factor.
WHAT IS THE DEAL WITH THE DESIGN WINDOW?
Our printed Premium, Classic and Business socks all feature a full color design area that is 3.5 by 4.5 inches tall. This is the space we apply our digital ink printing process that allows us to create beautiful, detailed and PMS color-matched designs.
The rest of the the sock is a pre-knit base and cannot be altered.
WHY DIGITAL INK?
Strideline uses a proprietary printing process called digital ink. Our socks start as pre-knit bases and then we use digital ink to create a rich and vivid print in the design area. This way, we can guarantee the PMS color match, the design will be clear and crisp, and there will be no distortion to the logo.
WHO WEARS CUSTOM PROMO SOCKS? WHO IS BUYING SOCKS?
We are asked this question often and our cheeky answer is usually, “look down - are you wearing them?”
9 times out of 10 they are wearing socks and our point is proven - everyone wears socks! But most people don’t think of them as a quality promotional item. We are here to change that perception.
While socks aren’t a mile-high sign or a flashing, spinning, talking thingamajigger, they are an item that most people wear every day and can continue to be effective over time. Socks are more of a personal promotion - when someone puts on that promotional sock weeks, months, years after receiving it, it will still leave an impression.
We have made socks for some of the largest companies in the world, but our low minimums keep the door open for nearly anyone. Our customers have spanned nearly all verticals with countless fun and creative promotions.
WHAT IS STRIDELINE'S CANCELLATION POLICY?
RUSH ORDERS: Once a rush order is placed and confirmed, it cannot be canceled or changed. The quantity and artwork are final. The PO is considered placed as soon a PO is received.
NON-RUSH ORDERS: Within 24 hours of a PO submission, you can cancel or modify your order with no fee. After 24 hours, to cancel or modify the PO we require 50% fee of the order amount.